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Have a say on city’s green waste service

Published on Monday, August 15, 2016

PEOPLE are being asked for their feedback on the city's garden waste collection service and proposals for how it could be improved.

Leicester City Council has today (Aug 15) launched an online survey to gauge customer satisfaction with the garden waste service and find out what could be improved.

The service was launched in 2014 and currently has 4,200 people signed up to it across the city. It provides fortnightly collections of garden waste - such as leaves, twigs and grass cuttings - between March and October in green wheeled bins. Customers who opt to sign up for the service are charged an annual fee of £30.

Customers taking part in the survey will be asked how they rate the service they currently receive, and comment on whether they would be prepared to pay a higher charge for a service that runs until later in the year, or operates on a year-round basis.

The survey also hopes to attract comments from people who do not currently use the service, to see whether there is anything that could done to encourage them to sign up.

Cllr Adam Clarke, Assistant City Mayor for energy and sustainability, said: “We are constantly looking at ways that we can develop and improve our waste and recycling collection in Leicester, and this survey will help us to do that.

“We know that some existing customers would like to see their garden waste service offered all year, and we want to gauge the demand for this.

“We also want to hear from people who might be interested in using the service, but might currently think it’s not for them.

“The feedback we receive will help us decide how we develop the service in coming months.  In a challenging budgetary climate, we remain committed to providing the best service possible and to helping ensure even more of the city’s waste is diverted from landfill.”

Last year, over 1,000 tonnes of garden waste was composted locally through the service.

People can take part in the survey by visiting

The closing date for comments is Monday, September 26.