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Changes made to council’s social care services

Published on Monday, May 23, 2016

CHANGES are being made to the way children’s social care services operate at Leicester City Council.

The changes, which are already beginning to take effect, mean the service will no longer operate a drop-in public reception area at its offices in Grey Friars, in Leicester city centre.

The reception will close to the public at 4pm on Friday 27 May.

In the future, children’s social care services will operate on an appointment-only basis. People who use the service have been advised of this.

Cllr Sarah Russell, assistant city mayor responsible for children, young people and schools, said: “The changes we are making are part of our commitment to ensuring that we improve our children’s social care services. Staff are moving out of outdated offices in Grey Friars to more modern locations across the city centre.

“We value our social workers and the important job they do, so we want to provide them – and their visitors – with the best possible environment in which to operate.

“We know that people who use our service already have an allocated social worker and meet with us, and we have a 24-hour telephone line for social care enquiries, so we don’t anticipate that this change will have a big effect on members of the public.

“It will, however, allow us to work more efficiently and effectively, so that we can keep focusing on our most important aim – protecting children and young people, and keeping them safe.”

To make an appointment or get advice on children’s social care, people can phone their social worker direct, or they can call the 24-hour telephone line on 0116 454 1004.

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