Trading standards officers in Leicester are warning people to stay alert after a national rise in complaints about bogus loft insulation promotions.
Across the UK, trading standards teams have become aware of businesses that appear to be targeting elderly and vulnerable people with loft insulation scams. This has led to the launch of a national campaign, known as #LoftLies.
Ronald Ruddock, Trading Standards team manager at Leicester City Council, said: “Loft insulation scams often involve high-pressure sales tactics and misleading claims about the need for, or benefits of, insulation upgrades, usually targeting older homeowners at their homes.
“Scammers may cold-call, claiming to represent legitimate organisations, or using scare tactics about health risks related to existing insulation. They may falsely claim to be working with government, your local council or official-sounding schemes, or endorse specific products. They may also pressurise homeowners to give up their cancellation rights.”
The national Trading Standards scams team has recorded 28 cases of loft incidents in Leicester.
Mr Ruddock added: “In order to avoid falling prey to scams and rogue traders we’d advise residents not to do any business at the doorstep – this advice goes for anyone that approaches you on the doorstep that you have not invited.
“Pressure selling is prohibited in the UK and the law aims to protect consumers from harassment, coercion, or undue influence to make them buy something they wouldn't otherwise purchase. This includes situations where a trader’s behaviour significantly limits a consumer’s ability to make an informed decision.
“Falsely claiming a product is free or that a special offer will soon end, or falsely claiming that work is needed when it is not – for example, being told you have a damp loft, or that this product will improve the energy efficiency of your home – is also banned.
“Additionally, everyone is entitled to a 14-day cooling off period when you make a purchase at home, and you should not be asked to sign anything to waive this. The only situation in which you might need to waive your cancellation rights is in the case of a genuine emergency, such as if you have a leaking pipe and need an emergency plumber.”
People are urged to report any unwanted callers to the Citizens Advice Consumer Service, by calling 0808 223 1133 or visiting https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/
Special care is required for anyone considering spray foam insulation as it can cause structural problems and make a property un-mortgageable and therefore very difficult to sell. It is also costly to remove if required.
The Royal Institution of Chartered Surveyors has produced a consumer guide for spray foam, and their website allows you to search for a qualified, professional surveyor in your area:
Spray foam insulation consumer guide_March2023_updated.pdf
The city council also offers energy efficiency advice for homeowners at https://www.leicester.gov.uk/your-council/policies-plans-and-strategies/energy-efficiency/
ENDS